100% LIVE DELIVERY GUARANTEED *Except Peafowl and Rare Ornamental Pheasants*
We guarantee that you will receive a full count of live healthy poultry. We often place extra chicks in each box to help fulfill this guarantee. However, if losses should occur in shipment and you do receive fewer live birds than you ordered, we will make an adjustment either by replacing poultry, (please keep in mind we cannot ship just a few chicks), or by processing a refund of the per bird price, not including shipping and handling. You must use a heat source that can maintain a temperature of at least 100 degrees for the first 48 hours in the warm area of your brooder and also have a cool area for the chicks to get away from the heat if needed. We do not recommend using puppy pads.